FAQs
How do I view my profile?
Log into your account at new.thesimplyfreshkitchen.com. In the upper-right hand corner of the webpage, there is a ‘person’ icon. Once you click on it, you will be able to select My Profile, Place Order, or Logout.
How do I change a profile information?
Log into your account at new.thesimplyfreshkitchen.com. On the homepage, go to the Managed Profiles tab. Select the Profile you would like to update by clicking on the pencil icon. Update school, grade/class, or dietary preferences. Click Save.
How do I change my billing information?
Log into your account at new.thesimplyfreshkitchen.com. On the main page, scroll down to payment methods. You will be able to add additional payment methods as well as delete ones no longer in use. If you need to change you billing address, you can do so on the main page as well.
Online Order Availability
Ordering on the website is available until 5:00 AM. After 5:00 AM, the current date will not be available.
How can I cancel my order?
Notification of cancellation must be submitted through the online account portal or emailed (info@thesimplyfreshkitchen.com) in before 6:00 AM of the day the meal is scheduled to go out to receive credit. Credit will not be given after 6:00 AM. The order processing fee is non-refundable.
Do you accommodate for food allergies?
We offer to following dietary preferences: Vegetarian, No Beef, Gluten Free, Dairy Free, No Egg or any combination of the previously listed. As we are not an allergen free facility, we do not suggest ordering lunches if you or your child have an actual food allergy or are on a medically recommended diet. If you choose to place an order with a food allergy or medically recommended diet, you do so at your own risk. Please note that some of our schools do not allow for any dietary preferences. If you attend such a school, we will only provide the meal listed on the menu.
What if my school has an unexpected closure?
If your school has an unscheduled closure, please let us know immediately. As schools are busy notifying parents and staff, we sometimes get overlooked. We will cancel lunches for the duration of the closure and provide credits or refunds. We will not provide credit for lunches delivered to a closed school.
How do I check orders I have placed?
Log into your account at new.thesimplyfreshkitchen.com. On the My Profile page, click on the Orders tab. Here you will be able to view all the orders that you have placed on this account.
How do I find my school?
If we are currently serving your school, you can click on My Account and set up your account with us. On that page, you will be asked which school your child is attending. If you do not see your school listed, begin typing any part of the school name and it should come up.